Ellen Fay Solicitors is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Ellen Fay on 01772 722373 or email ellen@ellenfaysolicitors.co.uk or by post to Ellen Fay Solicitors 50C Liverpool Road, Penwortham,  Preston PR1 0DQ. We have a procedure in place which details how we handle complaints which is available on request.  In the first instance please speak to Ellen Fay. Ellen has eight weeks to consider your complaint. If Ellen has not resolved it within this time you may complain to the Legal Ombudsman.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it).

The Legal Ombudsman contact details are

Legal Ombudsman
PO Box 6806,

Telephone: 0300 555 0333

E-mail: enquiries@legalombudsman.org.uk


What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.